We had an amazing experience with Safer Escape. The customer service was phenomenal; they were skilled, patient, clear, dedicated, and committed to excellence. The product is super. We are extremely happy
I worked with Aaron from Safer Escape to install this amazing modern sleek fire escape solution. Aaron came up with the right solution and got it installed in no time, no mess not hassle. I would recommend this to anyone who wants to have a save fire escape solution.
We are very happy with the two fire escapes ladders that we bought and highly recommend the product and the seller.
Barry and Aaron are a pleasure to deal with. Very innovative and safety-conscious people. Their safety ladder is essential and I hope many more people use it!
Great product highly recommend this! Service is really good I wish all companies would take care of their costumers so well with such care and passion.
My family's safety was my top priority I was so happy to come across this product. The customer service was amazing. And you would not even notice it on my house. I am so happy I got it and I would recommend it to anybody else.
Safer Escape has great personnel with prompt and courteous response to whatever your need might be. I chose this retractable ladder system because it does not detract from the aesthetics of the house and it is very sturdy and reliable ,allowing any age to go down safely. I like the fact that more than one person can go down at a time getting everyone to safety promptly. Please visit one of their YouTube videos to see how easy it is to use.
I could not be more impressed with the level of service and concern of Aaron and his team at Safer Escape. They worked tirelessly to ensure that we received exactly what we needed to improve the safety of our home (including the tricky logistics of reaching a 3rd story window). The installation was done quickly and done well. Thank you!
The Safer Escape team are first class! They are a pleasure to deal with and always considering what is best for their customer. They were able to overcome all obstacles with innovative solutions and provided me with a safer home which I appreciate very much. Thank you!
Third time customer. Always prompt and professional. I highly recommend them!
had a wonderful experience with Safer Escape. Aaron was exceptionally helpful in choosing the right ladder application for my particular needs on a funky 5 level home. Aaron has followed up repeatedly to insure I'm happy and to offer installation assistance, as needed. My ladder was very quickly shipped and the price was fantastic. Other potential suppliers I had inquired with were far more expensive, with a much longer lead time. Thanks Aaron!
This is a fantastic product! It's a very sturdy ladder. Installation was a breeze; they have a great team! We are thrilled but hope and pray that we never have to use it! If you have a multi-story home, this is a great addition!
I love knowing my family is safe if needed. Aaron and Barry were super helpful and very kind. Great ladder! Great company
We recently purchased a 3 story home and I wanted to make sure that my kids would have a safe way out in case of emergency. We tried one of those throw-out ladders but they were so scary, my husband wasn't even willing to try it, much less let my kids do it. We found Safer Escape and couldn't be happier! He was patient with us throughout the whole process, explaining everything thoroughly and making sure we had what was needed. Their installation was great, and Aaron even came back for free to add some extra things to make our unique set up better. When it was all set up, he tested it himself and made sure all of my kids were familiar and comfortable with it. Even my little girls were able to comfortably deploy the ladder themselves and climb down safely from the third story! I hope we never need to use it, but now I don't need to think about it at all! Can't recommend it enough. Absolutely the most important investment in your home that you will make (after smoke detectors, of course!)
Frank and Donna Falk
This is a unique product that is easier to use and deploy than the traditional rope ladder. I would argue much safer as well. Less chance of a someone having difficulty getting a foothold or a handhold. Very stable compared to a rope ladder which can be a real challenge especially if you are in a panic. But what everyone should know about this distributor is that they are really interested in being helpful all through the process from buying to installing. They called me to check in on my install after the purchase, and went out of their way to make sure I had what I needed to complete the job. This is textbook great customer service and support.
Outstanding customer service and follow-up are offered by them. My mother's house had been the subject of numerous violations, therefore I required assistance. I called Safer Escape and explained the circumstance. They were upfront and extremely honest, telling me to check with the NYC DOB. I was able to contact DOB, but they declined the ladder. Nonetheless, this company provided me with options, offered referrals, and followed through.
Safer Escape LLC has been professional with me throughout the process. Not only did they verify I was in receipt of the ladder, they also followed up to ensure I had all the resources I needed to install my ladder. Safer Escape sincerely cares about the safety of their clients. Their ladder provides the alternative I need to the traditional but cumbersome window escape ladder. Thank you Safer Escape for being available as an effective option.
His service is 5 Star. I live in New Orleans and his establishment is in New Jersey. It was a bit scary spending so much money on an item you weren't sure you'd receive since I'd only talked to him on the phone. He was very assuring and even for a local company who could install them for me. He got the price upfront before I spoke with them. I received the ladders and he said I wasn't finished with him until the job was complete. He said he'd be there for me until the end and he was. Thanks for making this experience easy! 5 🌟
I purchased a 16' Modum Fire Escape Ladder from Safer Escape and installed it on my home in Yonkers, New York. After being rescued from a fire when I was 3 years old, having this ladder available outside my window is a huge peace of mind. This ladder is really easy to install and operate and it is smaller than a downpipe. Barry Mezei and his son Aaron were gentlemen to deal with. As a contractor I hope to be installing these ladders for my clients and friends into the future.
I’m very safety conscious and when I heard about the Safer Escape ladder I was immediately interested. Barry and Aaron were very accommodating and made the whole process simple. I would definitely recommend both the product and the company for anyone who cares about the safety of their family.
I am super happy with my purchase of 2 Safer Escape ladders. I am 100% satisfied with all aspects of my dealings with the company and the peace of mind in knowing that my family is protected in case the worst happens.
I bought the Safer Escape ladder because I have married children who sleep in my attic with very young kids, and I was concerned if there was a fire they wouldn't have a way out. I previously owned the throw away ladders but how would a young child be able to use it in an emergency? The Safer Escape ladder is extremely easy to use, the installation was quick and the entire buying process was a breeze. I highly recommend this product!
I have two small children a 4 and 3 year old and was skeptical as to how they would get down the ladder in the event of an emergency. But, after just 3 times up and down they were climbing by themselves, ready just in case. It’s easy to use and the harness is an amazing invention to prevent someone from falling. I’d recommend Safer Escape ladders to all my friends and neighbors in a heartbeat. It’s a necessity, and the next step in family safety.
We had the most pleasant experience with Safer Escape! The people at Safer Escape are really concerned about your safety! They gave us excellent advice about installing quality fire alarms around our home and about setting up a safe meeting place in case of a fire. They made us feel very confident that we were getting a quality fire escape ladder, which indeed was the case. They were friendly and a pleasure to deal with! We highly recommend their products!
I'm so glad I installed this; Safer Escape offers a fantastic product and remarkable customer service. My ladder required an adjustment and they came back asap - happy to fix it - free of charge. I highly recommend Safer Escape!
We highly recommend purchasing a fire escape ladder from Safer Escape. They went above and beyond to make sure that we were comfortable and happy with our purchase. The ladder is top quality and very sturdy. They recommended a color that blends so well with our house, you don’t even notice it’s there. From beginning to end, the Mezei father and son team were a pleasure to deal with.
I tried out the ladder and it was so easy to open and I felt completely safe climbing down it. I can get from my house with the window closed to the ground in under 30 seconds, and that is that is very important when every second counts. This ladder will save lives and is a must for every homeowner with more than a one story home.
Great product and even better service. Gives you all the safety and peace of mind without the cost and ugliness of a traditional fire escape.
Highly recommend for everyone especially a family with kids. Fires 🔥 are unexpected, being prepared for the worst is a smart and safe approach. The ladder is a great concept, a very classy looking item with a long life and barely noticable. The best, smartest, and financially affordable in this industry.